REFUNDS

Refund Policy

At BRAYE, we strive to ensure your satisfaction with every purchase. However, if you are not completely happy with your order, we offer the following refund policy:

1. Eligibility
   Refunds are only applicable to items purchased directly from the BRAYE website. Products purchased from third-party retailers or partners must follow the respective retailer’s return and refund policy.

2. Conditions for Refund

   • Products must be returned in their original, unused condition with all packaging intact.
   • Refund requests must be made within 14 days of the delivery date.
   • Proof of purchase, such as an order confirmation email or receipt, is required for all refund requests.

3. Non-Refundable Items

   • Items marked as final sale.
   • Gift cards and promotional items.
   • Products that have been used, damaged, or are missing components.

4. Refund Process

   • Approved refunds will be issued to the original payment method.
   • Please allow 7–14 business days for the refund to be processed after receiving and inspecting the returned item.

5. Shipping Costs

   • Original shipping fees are non-refundable.
   • The customer is responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

6. Contact Us
   If you encounter any issues or have questions about your refund, please reach out to our Customer Service team at [email address] within the designated return window.

By initiating a refund request, you agree to the terms outlined in this policy. BRAYE reserves the right to deny refunds that do not meet the above conditions.